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Location: Gurgaon

Assistant Manager – Business Operations and Impact, South India Region

Assistant Manager – Business Operations and Impact, South India Region

Location: Sector-32, Gurgaon, Haryana / Hybrid with periodic travel across South India
Role type: Full-time, Hybrid
Experience: 3 – 4 Years of Direct & Relevant experience with outcome ownership
Industry Preference: EdTech / Education / Social Impact / NGO / CSR / Fellowships / Government Programme Implementation
1. About iDream Education
Vision: Unlimited Learning. Unlimited Growth. For Everyone.
Belief: We believe that access to learning and growth is a fundamental right, and that learning in its truest sense is the joyful unfolding of a being’s fullest potential — in all dimensions of life.
Mission: To deliver solutions and experiences that facilitate access to learning and growth for everyone, irrespective of their languages, geographies, abilities, curricula, age groups, learning styles, and socio-economic status.
iPrep by iDream Education is a Learning Platform that runs both offline & online, is bilingual and works on all major hardware devices and operating systems. iPrep delivers curriculum-aligned digital learning for classes 1st to 12th in English, Hindi, and Regional language mediums for universal reach and learning use as:
  • iPrep Digital Class for Smart Classrooms
  • iPrep Digital Library for Tablets/Notebooks based Smart ICT Labs
  • iPrep PAL for Personalised Adaptive Learning
  • iPrep Tablets for Preloaded Learning Devices with Monitoring
  • iPrep App for a one-stop learning platform across Android, iOS, and Web
Through iPrep, iDream Education empowers teachers and students, both in schools and at home to Learn Unlimited.
Company website: www.idreameducation.org
iPrep website: www.iprep.in
2. Role Summary
iDream Education is looking for an experienced and hands-on professional for the position of Assistant Manager – Business Operations, South India Region, to drive end-to-end implementation, usage, adoption and impact of iDream’s digital education solutions across Karnataka, Kerala, Andhra Pradesh, Telangana, Tamil Nadu and Puducherry. The role will own the South India portfolio across all orders, leading a small regional team while coordinating with central Programme Design, Operations, Data & Systems, and Support & Dispatch functions. The role will work closely with schools, government stakeholders, CSR partners and clients to ensure consistent execution, growing adoption and evidence-backed outcomes across the region.
3. Key Responsibilities & Deliverables
Pillar 1 – South India Operations and Portfolio Ownership
  • Own end-to-end operational and impact outcomes across all iDream orders in South India — Karnataka, Kerala, Andhra Pradesh, Telangana, Tamil Nadu and Puducherry — covering Level 1, Level 2 and Level 3 projects.
  • Drive the complete order lifecycle from programme handover and planning through implementation, training, adoption, monitoring, reporting and closure.
  • Monitor region-wide usage and adoption trends and identify schools, projects and geographies requiring timely intervention.
  • Ensure South India projects are implemented consistently against iDream’s SOPs, quality standards and programme outcomes.
Pillar 2 – Team Leadership & Capability Building
  • Lead, coach and manage a small South India operations team across Field, Programme, Data and Support.
  • Conduct regular reviews and provide coaching, feedback and capability-building support to enable increasing team independence.
  • Build a culture of ownership, data-led decision-making and proactive problem-solving across the regional team.
Pillar 3 — Implementation, Training & Adoption
  • Drive effective implementation and training of teachers, students and other users across South India, directly or through the regional team.
  • Monitor post-training usage and adoption through 30-60-90 day windows and ensure corrective action where usage is below expected levels.
  • Build and maintain active teacher communities across assigned schools to support ongoing engagement, query resolution, content sharing and recognition.
  • Use usage and engagement data to identify adoption challenges and translate them into school- and project-level action plans.
Pillar 4 – Stakeholder Management & Regional Relationship Building
  • Build and maintain relationships with schools, clients, Block and District Education Officers, DM, BSA, government stakeholders and CSR/NGO partners across South India.
  • Represent iDream Education in regional meetings, reviews, trainings and events/programme discussions with external stakeholders.
  • Ensure timely and credible communication, reporting and escalation to clients and partners.
  • Identify qualified opportunities, renewal inputs and relevant leads from the regional portfolio and share them with the sales team on a bi-monthly basis.
Pillar 5 – Data, Reporting & Cross-functional Operations
  • Own regional data quality, usage monitoring and reporting across all South India projects.
  • Coordinate with Programme Design, Data & Systems, Support & Dispatch and other central functions to ensure smooth execution and timely resolution of operational issues.
  • Ensure project data, training completion, usage metrics and impact evidence are updated accurately and on schedule.
  • Review regional performance data and translate insights into process improvements, risk mitigation and execution priorities.
4. Qualifications & Experience
Education: Bachelor’s or Master’s degree preferred in Education, Social Sciences, Social Work, Development Studies, Management or a related field. (Relevant programme experience and demonstrated ability may be considered alongside formal qualifications.)
Experience: 3–4 years of experience in operations, project management or programme implementation within the education, EdTech or social impact sector, including experience managing people or leading a sub-function/team. Proven experience managing multiple projects, locations and stakeholders simultaneously is required.
Other Requirements:
  1. Based in Gurgaon or willing to relocate to Gurgaon.
  2. Willingness and ability to travel extensively across Karnataka, Kerala, Andhra Pradesh, Telangana, Tamil Nadu and Puducherry.
  3. Strong spoken and written English.
  4. Strong proficiency in at least one South Indian regional language, with Kannada preferred; proficiency in additional regional languages such as Telugu, Tamil or Malayalam is an advantage.
  5. Comfortable working in field-based and multi-stakeholder environments.
5. Key Skills & Competencies
Functional / Technical
  • Programme management
  • Education / EdTech implementation
  • Team management & conflict management
  • Data-driven monitoring and reporting
  • Usage & adoption analytics
  • Stakeholder management
  • Training & capacity building
  • Process improvement
  • MS Office / Google Workspace / AI
  • WhatsApp/community management
  • Dashboard and reporting systems
Communication
Strong written and verbal communication in English; proficiency in one or more South Indian regional languages.
Collaboration
Ability to coordinate effectively with Programme Design, Operations, Data & Systems, Support & Dispatch, Sales and other central functions without direct reporting authority.
6. What We’re Looking For — Values & Culture Fit
  • Joy & Ownership — finds joy in contribution to last mile learning & takes responsibility for regional outcomes
  • Impact & Excellence — keeps focus on actual school/user outcomes and tracks, maintains implementation and data quality
  • Collaboration — works across central and regional teams
  • Integrity — accurate reporting and proactive escalation
7. Why Join Us
This is a high-impact leadership role where your operational ownership directly drives digital learning adoption and educational equity across last-mile schools in South India. You will build and empower regional teams, manage key government and CSR partnerships, and shape end-to-end execution across six states, with a clear trajectory toward broader leadership within iDream Education’s growing impact ecosystem.

Required Skills

Stakeholder Management
Data-Driven Monitoring
Programme & Operations Management
Communication & Language
Team Leadership

Executive – Business Operations

1. About iDream Education

Vision: Unlimited Learning. Unlimited Growth. For Everyone.
Belief: We believe that access to learning and growth is a fundamental right, and that learning in its truest sense is the joyful unfolding of a being’s fullest potential — in all dimensions of life.
Mission: To deliver solutions and experiences that facilitate access to learning and growth for everyone, irrespective of their languages, geographies, abilities, curricula, age groups, learning styles, and socio-economic status.
iPrep by iDream Education is a Learning Platform that runs both offline & online, is bilingual and works on all major hardware devices and operating systems. iPrep delivers curriculum-aligned digital learning for classes 1st to 12th in English, Hindi, and Regional language mediums for universal reach and learning use as:
  • iPrep Digital Class for Smart Classrooms
  • iPrep Digital Library for Tablets/Notebooks based Smart ICT Labs
  • iPrep PAL for Personalised Adaptive Learning
  • iPrep Tablets for Preloaded Learning Devices with Monitoring
  • iPrep App for a one-stop learning platform across Android, iOS, and Web
Through iPrep, iDream Education empowers teachers and students, both in schools and at home to Learn Unlimited.
Company website: www.idreameducation.org
iPrep website: www.iprep.in

2. Role Summary

iDream Education is looking for a detail-oriented and proactive Operations Executive to manage end-to-end stock and inventory management and device readiness, including tablets, pendrives, and other deployment assets, ensuring timely and accurate execution of project deliveries. This role is central to the successful implementation of our digital learning solutions across schools and collaborates closely with the Operations, Tech, Content, Logistics, and Project Management teams.
The team member will own the complete operational lifecycle—from inventory planning, device configuration, quality assurance, and dispatch readiness to stock tracking, documentation, and asset reconciliation—ensuring high-quality execution and operational efficiency. The role also requires close cross-functional collaboration with the Sales, Project Management, Content, Tech, Procurement, and Field Operations teams to ensure seamless project material deliveries across locations.

3. Key Responsibilities & Deliverables

Pillar 1 – Inventory & Asset Management
  • Own end-to-end inventory management of tablets, pendrives, SD cards, accessories, and other deployment assets to ensure accurate stock availability.
  • Maintain stock records, inward/outward entries, asset allocation, and reconciliation with 100% accuracy.
  • Conduct periodic physical stock verification and identify discrepancies for timely resolution.
  • Ensure proper storage, asset labelling, and inventory documentation in line with operational processes.
Pillar 2 – Device Readiness & Quality Assurance
  • Manage end-to-end device readiness, including tablet configuration, application installation, and quality checks before dispatch.
  • Ensure all devices, pendrives, and deployment assets meet project-specific readiness and quality standards.
  • Validate project deliverables to ensure devices are deployment-ready within committed timelines.
Pillar 3 – Dispatch & Operational Execution
  • Plan and execute timely dispatch of hardware and other assets to project locations across India.
  • Coordinate packaging, courier logistics, documentation, and shipment tracking to ensure on-time deliveries.
  • Monitor dispatch status, maintain delivery records, and support reverse logistics for returned assets.
  • Ensure smooth operational execution while adhering to project timelines and standard operating procedures (SOPs).
Pillar 4 – Reporting, Documentation & Cross-Functional Coordination
  • Prepare and maintain inventory, readiness, dispatch, and project status reports for internal stakeholders.
  • Maintain accurate operational documentation, checklists, and audit-ready records.
  • Collaborate closely with the Sales, Project Management, Tech, Procurement, and Field Operations teams to support seamless project execution.
  • Identify process improvement opportunities and contribute to enhancing operational efficiency, accuracy, and turnaround time.

4. Qualifications & Experience

Education: Graduate in any discipline; a background in business administration, operations, management, or a related field is a plus.
Experience: 1–2 years of experience in operations, inventory/asset management, logistics, device readiness, or project execution. Experience handling IT hardware, stock reconciliation, dispatch coordination, and operational reporting will be an added advantage.
Other Requirements: Strong organisational and coordination skills with the ability to manage multiple priorities and follow-ups simultaneously. Comfortable working with data, documentation, reports, and process tracking, with good proficiency in MS Excel/Google Sheets and other productivity tools. The work location will be Gurugram, Haryana.

5. Key Skills & Competencies

  • Functional/Technical Skills: Proficiency in inventory and asset management, device configuration, logistics and dispatch coordination, and operational reporting using MS Excel and Google Sheets.
  • Communication: Strong written and verbal communication skills, with the ability to maintain precise documentation and provide clear, timely status updates to stakeholders.
  • Collaboration: Exceptional cross-functional coordination skills, capable of managing dependencies and ensuring seamless communication between Sales, Project Management, Tech, Procurement, and Field Operations teams.

6. What We’re Looking For — Values & Culture Fit

  • Integrity: Maintains 100% accuracy in inventory tracking, asset allocation, and reporting, ensuring total reliability in operational data.
  • Excellence: Demonstrates meticulous attention to detail in device configuration and quality checks, proactively refining processes to ensure zero-defect dispatches.
  • Collaboration: Acts as a central point of coordination, actively sharing status updates and resolving logistical dependencies with Sales, Tech, and Field Operations teams.
  • Impact: Approaches every dispatch and inventory task with the mindset that each device, when delivered on time, directly enables unlimited learning potential for students.

7. Why Join Us

This is a high-impact, foundational role where your operational rigour directly translates into the successful deployment of digital learning solutions for students across India. You will own the complete inventory and dispatch lifecycle, gaining deep exposure to the end-to-end operational processes of an impact-driven EdTech organisation. This role offers a unique opportunity to build a strong base in business operations, with clear potential for growth into senior project management or supply chain leadership roles within our expanding team.

8. Required Skills (Portal Tags)

  • Operations Executive, Inventory Management, Logistics Coordination, Asset Management, Business Operations

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