A: We already have a centralised telephonic support process where any user can call us from 9 to 6 to resolve their queries. Our support team is internally connected to our technology and the educators who have the capability to resolve all hardware, software, content or conceptual queries of the students.
The support numbers are mentioned within the application. Also, there are options to contact us via Whatsapp or Email. Moment a query is received by the support team, a ticket is raised. At first, the support team attempts to resolve their queries on their own. If it is beyond their scope, they will enable an internal connection with the technical, content, or educator team and guide the students accordingly. We have a TAT of 24 hours to resolve all queries.
Based on the requirement in several of our project locations, we also have ground support teams who can visit schools based on the direction of the telephonic support team and work to resolve the issues.
A: We already have a centralised telephonic support process where any user can call us from 9 to 6 to resolve their queries. Our support team is internally connected to our technology and the educators who have the capability to resolve all hardware, software, content or conceptual queries of the students.
The support numbers are mentioned within the application. Also, there are options to contact us via Whatsapp or Email. Moment a query is received by the support team, a ticket is raised. At first, the support team attempts to resolve their queries on their own. If it is beyond their scope, they will enable an internal connection with the technical, content, or educator team and guide the students accordingly. We have a TAT of 24 hours to resolve all queries.
Based on the requirement in several of our project locations, we also have ground support teams who can visit schools based on the direction of the telephonic support team and work to resolve the issues.